Airfares Frequently Asked Questions

Here are some frequently asked questions we recieve about round the world airfares, we hope they are helpful and don't forget if you have a questions, please let us know and we will answer here for you. 

What is an electronic ticket?

An electronic ticket, often referred to as an e-ticket, is a reservation in an airline's computer system. It serves as proof that a ticket has been issued for a particular flight. When you're issued an e-ticket, there's also an e-ticket receipt that's printed out afterward. This receipt often looks similar to an old-style paper ticket, but doesn't need to be presented at the check-in counter on the day of your flight - though we suggest you have it with you just in case, as it serves as proof that your ticket was issued.

How much money will I receive back for my refund?

All round the world airfares if cancelled after ticketing but before the commencement of the first leg will incur a minimum cancellation cost of between $150-$500 depending on the alliance ticket being booked, and the coutry your booking it from as this will vary.

Your local Independent Travel Agent or one of our RTW Experts ® will have also advised prior to booking what the exact cancellation cost would be in the event you cancel before or after starting your trip. If they have not advised this, then ask them before you make your booking and pay them as you really need to know this just encase.

Please contact your local Independent Travel Agent or one of our RTW Experts ® for further details.

Have more questions? Contact Us

How long will my refund take to process?

When you make the difficult decision to cancel a round the world airfare and apply for a refund, you'll need to do this via email or in person to formally request a cancellation of your ticket and authorise the agent to cancel your itinerary and apply for a refund on your behalf.

From this point your local Independent Travel Agent or one of our RTW Experts ® will start the cancellation process. This will of course vary from agent to agent and country to country, but in most cases if your agent is an IATA agency then the process if simple and a refund less any cancellation fees should be returned to you within 4-12 weeks.

In many situations this can be a lot shorter, but please remember the agency needs to have those funds cleared in their account before they can be made available to you, so please be patience.

If you have decided to cancel your trip after starting it, you may not be entitled to any refund at all, but remember to check with your local Independent Travel Agent or one of our RTW Experts ® before you cancel anything.

Have more questions? Contact Us

Can I cancel my remaining flights?

If you are on a round the world airfare and have decided to stay in one location for the duration of your trip, and decide to cancel the rest of your itinerary.
Yes you can do this, but it's highly unlikely that you will get a refund on the unused portion of the ticket.

It's best to check with your independent travel agent or RTW Experts® to see what can be done.

We have had many clients who were on a working holiday in Australia who decided to extend for another year. We may be able to adjust their itinerary to push their dates back as far as possible just encase they change their minds. This way if you needed to come home for a quick break before heading back out, then you may be able to use the return portion of your ticket to achieve this.

Don't forget that you can always contact your local Independent Travel Agent, or one of our RTW Expert ® for more information before just cancelling a ticket.

Have more questions? Contact Us

Will I need my passport details to make a booking?

We do require your passport details when booking a round the world airfare, the main reason for this is APIS. (Advance Passenger Information System)

The required information consists of:

  • Full name (last name, first name, middle name if applicable)
  • Gender (M/F)
  • Date of birth (DD/MM/YYYY)
  • Nationality
  • Country of residence

Travel document type (normally passport)

Travel document number (expiry date and country of issue for passport)

For travellers to the US - Address of the first night spent in the US (not required for US citizens/nationals, legal permanent residents, or alien residents of the US entering the US)

This is entered into the GDS system used by travel agents to communicate with airlines when booking your round the world airfare. It will also save time when checking in as the passport information is already in your booking at the point of check in.

Please contact your local Independent Travel Agent, or one of our RTW Expert ® for more information

Have more questions? Contact Us

Can I use my Frequent Flyer points?

Frequent Flyer programmes are operated by the airlines directly.

Unfortunately, our RTW Experts® don't have access to Frequent Flyer accounts and cannot issue points or take payment using Frequent Flyer points.

Please contact your airline directly for information or to add Frequent Flyer points to your account.

Nearly all round the world airfares allow you to use your Frequent Flyer points to upgrade any leg that is available with that specific carrier, you'll need to request this as soon as possible once the ticket has been issued for you. And all upgrade requests can only be done directly with the airline itself.

  • Please note, if you have purchased additional legs for your Round the World trip then you may not be eligible for Frequent Flyer points on those legs, please check with each airline directly once your tickets have been issued.

Have more questions? Contact Us

Can I add my Frequent Flyer number to my booking?

Yes, we can add all of your FF numbers to the booking, and they should appear in your respective accounts. In order to add your Frequent Flyer number to your flight yourself, please visit your airline's website directly to manage your booking online.

There you will be able to use the airlines vendor locator which is provided to you when booking a round the world airfare. This unique reference lets you manage your booking directly with the airlines website, but it is limited to just adding meal requests, seating adjustments and frequent flyer information.

Please note that if you have purchased a Round the World Airfare with us, you may not be able to manage your booking on the airline's website.

Please contact your booking agent directly for assistance. Contact details can be found on your documentation.

To find the best link for your specific airline carrier, you can find most links right here on our Airline Contacts page

What is my baggage allowance?

Baggage allowances vary depending on the airline you are flying with and where you are flying from and to.

You may be able to check your baggage allowance on your E-ticket confirmation, but its best to
You can also check on the airline's website for general information about baggage allowance. (see Airline Contacts for direct links)

Please note that there are some variations to airline's standard policies.

Many airlines now charge for baggage on internal flights within the USA, even if they are part of an international ticket

Budget airlines such as Virgin Blue and Virgin Australia also charge for baggage allowance. * please note many other airline offer different fare types, and some of the cheaper fares do not have baggage allowance included in them at all.

For your convenience our Airline Contacts page has 100+ airlines with links to over a dozen different ways to contact them.

Can I book my flight with you if I live outside the UK?

We are more than happy to assist our guests with their flight bookings, no matter where they are in the world. We understand that sometimes it can be tricky to get round the world airfares that originate and terminate in your home country, but we will do our best to help you out. If worst comes to worst, we can always book your flights here to start your ticket and then your flights home again at the end. Either way, we want to make sure you have a hassle-free and enjoyable experience with us from start to finish.

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