Frequently Asked Questions
What is an electronic ticket?
Will I need visas?
How much money will I receive back for my refund?
How long will my refund take to process?
Can I make a special meal request?
Can I cancel my remaining flights?
How do I reconfirm my flights?
Will I need vaccinations?
Will I need my passport details to make a booking?
How do I make a new booking?
What check-in desk should I go to at the airport?
Can I use my Frequent Flyer points?
Can I add my Frequent Flyer number to my booking?
What is my baggage allowance?
Can I book my flight with you if I live outside the UK?
How important is it to speak the language?
How can I find out which destinations are safe to travel to?
Can you help with volunteering?
Do I need to take out travel insurance?
Do you only book flights?
What are taxes and why do I have to pay so much for them?
Can I leave my dates open?
How long can I travel for?
Can we take a different trip from those outlined on your website?
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